Disclosure statement
You're entitled to know this up front. It's written plainly, and if anything isn't clear, ask me. Last updated [date].
I'm Philippa Impey, and GB Mortgages is my business. I give mortgage and lending advice as a financial adviser. I work under the Financial Advice Provider licence held by [Kiwi Adviser Network Limited, FSP number], issued by the Financial Markets Authority (FMA).
I give advice on borrowing. That covers lending for:
The products I can advise on: [confirm list, e.g. residential lending (purchase, top-up, construction, refix, restructure, bridging), business and commercial lending (working capital, business purchase, commercial property), asset finance].
I stick to lending. I don't give advice on:
If you need advice in these areas, talk to a specialist. I'm happy to work alongside your accountant or lawyer, or point you to someone if you don't have one.
I work across multiple lenders, so you're not limited to one lender's products. I don't have access to every lender or product in New Zealand. The lenders I currently work with are: [list of lenders available through the aggregator].
Straight answer: in most cases, the lender pays me, not you.
If you take out or change a loan after my advice, the lender usually pays a commission at settlement. This is generally [x% to x%] of the loan amount. Some lenders also pay an ongoing trail commission of [x% to x%] of the loan balance, and some pay a fee when I help you refix. Before you apply, I'll tell you which lender is paying what for your loan.
For most residential lending, I don't charge you a fee. Business and commercial lending can be different, because some lenders in that space don't pay commission. If a fee applies, I'll scope it out with you after our first meeting and we'll agree it in writing before I do the work. Any commission I do receive comes off that fee.
A fee might also apply if:
No surprises. I'll raise any fee as soon as it looks likely, and I'll only charge it once you've agreed. The amount: [fee amount or how it's calculated].
Many of my clients come through accountants and lawyers. If I refer you to someone else for advice I don't give, I may receive a referral fee. I'll tell you if that's the case when I make the referral. [confirm any referral arrangements, including payments to referrers]
Commission is a potential conflict, so here's how I handle it. I follow an advice process built around your situation and goals, and I recommend the lender that suits you, not the one that pays me more. I keep a record of any conflicts and complete [annual conflict-of-interest training and compliance reviews through Kiwi Adviser Network].
A reliability event is something that could affect your decision to use me, like legal proceedings or a bankruptcy in the last four years. [Confirm: neither Philippa Impey nor GB Mortgages has been subject to a reliability event.]
Under the Financial Markets Conduct Act 2013, anyone giving financial advice has to:
That's a summary. There's more on the FMA website at fma.govt.nz, or just ask me.
Tell me. I'd rather know, and I'll deal with it properly.
If we can't sort it out between us, you can go to the independent dispute resolution scheme [scheme name, e.g. Financial Services Complaints Limited (FSCL)]. It costs you nothing. Contact: [scheme address, phone, email].
